OBJECTIVE:

EXPERIENCE:

7/2015 - Present

Industry: Manufacturing - Other

IT Specialist

Sole IT support for company of 50+ employees utilizing Windows Servers from 2003 to 2012 R2 in an Active Directory domain environment. Servers also include MS SQL server and MS Exchange server. Maintain 5 virtual servers using vSphere 5.5. Maintain HP Gen8/9 servers. Incorporated use of PowerShell scripts for sysadmin tasks. Conducted Microsoft software audit. Upgraded all computers from Office 2007 to Office 2013, and from Win XP/7 to Win 10 Pro. Create custom reports for various end users with MS SQL, MS Access and SQL Server Reporting Services. Since the previous employee had no formal IT/sysadmin training or experience, my initial tasks included joining computers to the domain, implementing roaming profiles, implementing group policies, scrubbing group memberships and implementing a new backup strategy. This was all in addition to normal PC troubleshooting and repairs.

4/2009 - 5/2010

Industry: Healthcare Services

Operations Support Specialist

Responsible for providing technical support and software installation for over 800 medical transcriptionists across the country using several proprietary transcription software platforms. Also responsible for assigning and monitoring STAT transcription jobs, and generating reports for various hospitals. I have written SQL scripts, VB utilities and command line batch files to automate some of the repetitive processes.

4/2000 - 9/2006

Industry: Computer Software

Senior Support Engineer

Technical Support Engineer for proprietary Windows-based software running on NT/SQL platforms. Problems typically cover a wide range including software usage, printer configuration, network connectivity, NT/SQL configuration, direct manipulation of SQL tables and remote access. I also researched and documented workaround procedures for problems which would not be fixed in the program.

12/1994 - 3/2000

NT System Administrator

Team member with 8 other system administrators responsible for 2500+ end users, 50 servers, and several dozen "autonomous" administrators connected via LAN and WAN links in a high-pressure environment. Resolved problems involving user login, MS Exchange 5.0/5.5, MS-Mail, MS Remote Mail, loss of network connectivity, drive mapping, application usage, browsing, and server performance. Created, modified, deleted domain and mail accounts. Loaded and configured NT servers, including WINS and DHCP services. Performed NT server version and service pack upgrades. Loaded server applications, restricting access where necessary to comply with licensing requirements. Created batch files/database applications to automate routine tasks. Researched useful resource kit utilities and instructed other system administrators in their use. Performed in-depth troubleshooting when helpdesk/software trainers/PC techs could not resolve problem. Consulted with users at all levels to determine best use/restrictions of shared directories. Responsible for tape backup/file restoral of 25 servers. Assigned several special projects including member of enterprise management deployment team, which required knowledge of Unicenter TNG, Unicenter Asset Management, and SQL Server 6.5. Promoted to Computer Systems Administrator in May 1999.Started as a Computer Systems Assistant on the Help Desk. After minimal training, began taking on a significant portion of the workload. In addition to routing trouble calls, began analyzing and closing trouble calls involving Microsoft Office applications, configurations, and proprietary systems. Because of my demonstrated aptitude and abilities, I was transferred to the operations section as an assistant system administrator.

1/1984 - 9/1994

Small Computer Manager

Determined requirements for new division computer systems, which included scanners, shared printers, and fax/modem capability. Set up stand-alone computer systems and installed software and hardware for 30 users, to include classified and sensitive unclassified systems. Maintained inventories of all hardware and software. Designed databases for technical use, including input screens and report forms. Periodically checked all systems (stand-alone and networked) for viruses and took appropriate corrective action. Instructed users in basic small computer operation and application specific procedures. Performed initial troubleshooting for hardware and software problems. Top Secret security clearance based on Special Background Investigation conducted in 1994.

EDUCATION:

5/1998

Associate Degree

Computer Information Systems Analysis

10/1992

Associate Degree

Communications Operations Technology

Certification

Windows 95 - February 1998Windows NT 4.0 Server - May 1998Windows NT 4.0 Server, Enterprise - May 1998Networking Essentials - June 1998Internetworking with TCP/IP, NT 4.O - June 1998MS Exchange 5.0 - July 1998

Certification

A+ Core Technologies - November 2000A+ DOS/Windows - December 2000

Certification